These Terms of Service ("Terms") are a legally binding agreement between you and 2K Systems (Pty) Ltd (registration number 2026/236420/07), trading as Burial Desk ("Burial Desk", "we", "us"). By creating or administering an organization on the Burial Desk platform, you agree to these Terms on your own behalf and, where applicable, on behalf of the society or company you represent.
1. Acceptance of Terms
By downloading, installing, or using the Burial Desk application or website ("Service"), you agree to be bound by these Terms. If you do not agree, do not use the Service.
We may update these Terms from time to time; administrators will be asked to accept the updated version before continuing to use administrative features.
2. Description of Service
Burial Desk is a management platform for South African burial societies and funeral policy companies. It enables administrators to manage members and policyholders, track contributions and premiums, record meetings, issue fines, adjudicate claims, generate documents and reports, and administer organization finances. The Service is provided as an Android application and a web application.
3. Burial Desk is not an insurer
Burial Desk is a software provider only. We are not an insurer, underwriter, financial services provider, or intermediary, and we do not provide financial advice. Funeral policy companies using the Service are solely responsible for their own regulatory compliance, including FAIS and FSCA licensing, product approval, policy wording, and conduct-of-business requirements.
Documents generated by the platform (certificates, agreements, letters) are produced from content and settings supplied by the company, which remains responsible for their legal accuracy and compliance.
4. Accounts and Registration
To use Burial Desk, you must register for an account. You agree to:
- Provide accurate and complete registration information.
- Keep your password secure and confidential.
- Notify us immediately of any unauthorised access to your account.
- Be responsible for all activity that occurs under your account.
Accounts are for individual use. You may not share your account credentials with others.
5. Administrator Responsibilities and POPIA
Administrators who create and manage an organization on Burial Desk are responsible for:
- Ensuring that member and policyholder data entered into the platform is accurate and lawfully obtained.
- Obtaining consent before capturing personal information.
- Complying with all applicable South African laws, including POPIA, when processing member data.
- Managing access permissions appropriately and revoking access when no longer required.
- The accuracy of financial, contribution, premium, fine, and claim records entered into the platform.
For POPIA purposes, your organization is the responsible party for the personal information of its members and policyholders; Burial Desk acts as an operator, processing that information on your instructions solely to provide the Service.
6. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law or regulation.
- Enter false, misleading, or fraudulent information.
- Impersonate any person or organisation.
- Attempt to gain unauthorised access to any part of the Service.
- Interfere with or disrupt the integrity or performance of the Service.
- Use the Service for any commercial purpose other than managing your society or funeral policy company.
7. Subscription and Payment
Burial Desk is a paid service, with the plans and tiers described on our pricing page. New organisations start on a free trial; to keep using the Service after it ends, a paid plan or tier is required. The length of the trial and the prices are shown on our website and in the app. By subscribing, you agree to the following:
- Subscription fees are billed monthly in South African Rand (ZAR).
- Fees are non-refundable except where required by law.
- We reserve the right to change pricing with 30 days' notice.
- Failure to pay may result in suspension or termination of your organization's access.
8. Online Payments
Where online payment facilities (such as PayFast) are enabled, payments are processed by third-party payment providers under their own terms. Organizations that connect a payment gateway are responsible for the accuracy of their merchant details and for settlement arrangements with their provider. Burial Desk records payment outcomes reported by the provider but does not hold, transfer, or safeguard member funds.
9. Data Ownership
You retain ownership of all data you enter into Burial Desk. By using the Service, you grant Burial Desk a limited licence to store, process, and display your data solely for the purpose of providing the Service to you.
We do not claim ownership of your organization's data and will not use it for any purpose beyond operating and improving the platform.
10. Intellectual Property
All software, design, trademarks, and content comprising the Burial Desk platform are the intellectual property of 2K Systems and its licensors. You may not copy, modify, distribute, or create derivative works from any part of the Service without our prior written consent.
11. Availability and Uptime
We aim to provide a reliable Service but do not guarantee uninterrupted availability. We may perform scheduled maintenance, updates, or experience downtime due to circumstances beyond our control. We will make reasonable efforts to notify users of planned outages in advance.
12. Limitation of Liability
To the maximum extent permitted by South African law, Burial Desk is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service, including loss of data, financial loss, or business disruption.
Our total liability to you for any claim arising from use of the Service shall not exceed the amount you paid us in the 3 months preceding the claim.
13. Termination
You may delete your own account at any time from your profile in the app, or by asking us; our data deletion page sets out what is deleted and what organisations keep. An organisation's owner may end its subscription by contacting us. We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
When an organisation's subscription ends, we keep its records for 90 days so that it can return or ask for a copy. After that we delete them when its owner asks us to, except records that the organisation or we must keep by law.
14. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.
15. Contact Us
If you have questions about these Terms, please contact:
- Email: hello@burialdesk.co.za
- Privacy and data requests: privacy@burialdesk.co.za
- Post: 2K Systems (Pty) Ltd, 180 Katherine Street, Sandton, Gauteng, 2148
- Website: burialdesk.co.za