Confirm your request
You opened the link we emailed you. If you asked us to delete your Burial Desk account, it is deleted as soon as you confirm, as described below. This cannot be undone.
Two ways to ask
- In the app: open Profile, then Delete my account. You are signed in, so it starts straight away.
- On this page: fill in the form below. We email a link to the address you give; nothing happens until you open it and confirm. The link works for 7 days.
You can also write to privacy@burialdesk.co.za. POPIA gives you the right to ask for your personal information to be deleted, and we answer every request within 30 days.
Before an account can be deleted
Some things must be sorted out first, and we tell you which:
- You own an organisation. Make someone else its owner first, so it is not left without one, or ask us to close it.
- You hold cover in force with a funeral policy company. Ask the company to cancel it first: a policy in force needs somebody it can pay out to.
- You have a claim that is still open. It has to be paid or closed first.
What happens when your account is deleted
| Information | What happens |
|---|---|
| Sign-in: email address, phone number, password, two-step sign-in | Deleted You can no longer sign in. You can create a new account later. |
| Profile: name, ID number, phone, address, photo | Deleted The profile is shown as "Former member". |
| Notifications, settings, push-notification tokens, sign-in history, app error reports | Deleted |
| Saved bank details | Deleted |
| Beneficiaries and payout nominees you named | Deleted Except anyone named on a claim already lodged, who stays part of that claim. |
| Your own documents, profile photo and proof-of-payment slips | Deleted |
| Support conversations, and enquiries made on this website | Deleted |
| Messages sent to you | Anonymised Your address and the message text are removed. |
| Burial society membership, contributions, fines, attendance and lodged claims | Anonymised You leave the society. It keeps its records of what was paid and decided, without your name or contact details, so its books still add up. |
| Funeral policy company records: policies, premiums, claims, identity documents, debit orders | Kept by the company A company must keep these for as long as the law requires. Your name and ID number stay with them, and we tell the company you asked for deletion. |
| Your request | Kept by us Your name, the email address you used and the dates, so that we can show the request was handled. |
Other requests
The form below can also ask us to delete only your profile details, only your beneficiary records, or something specific. We confirm it is you in the same way, then handle these by hand and reply within 30 days.
How long it takes
We email you as soon as a request arrives. Once confirmed, an account is usually deleted within minutes, and we email you when it is done. If something must be sorted out first, we email you what. Every request is answered within 30 days.
Copies held by our providers
Your information is stored with Supabase, our database and sign-in provider, and deleted there as described above. Copies in its backups are overwritten as those backups expire. Push-notification tokens are deleted from our records, so no further notifications reach your device. Records of emails delivered through Resend are kept by Resend under its own policy. See our privacy policy for the full list of providers.
Ask us to delete your data
We email you straight away with a link to confirm it was you. Nothing changes until you open it.
Check your email
We sent an email to . If you have a Burial Desk account with that address, it has a link to confirm your request; nothing happens until you open it. If it has not arrived in a few minutes, check your spam folder, or write to privacy@burialdesk.co.za.
Contact us
- Email: privacy@burialdesk.co.za
- Post: 2K Systems (Pty) Ltd, 180 Katherine Street, Sandton, Gauteng, 2148