1. Register your company
Choose Start an organization, then Funeral Company, or go straight to register your company. You will enter:
- your company's name and currency;
- its company registration number and FSCA FSP licence number;
- the company's contact details;
- your own login: full name, South African ID number, phone number, email address and password;
- three confirmations: that you hold or have applied for an FSP licence, that you will apply waiting periods, and that you accept the terms of use.
Confirm your email with the code we send. Your company is created straight away and sent to Burial Desk for review.
2. While we review your application
Upload your FSCA licence, CIPC registration and bank confirmation from your dashboard: they help us approve your application. Our team reviews every company before it appears in the online quote or can take self-service enrolments. If anything needs fixing, we tell you what, and you can update your details and resubmit.
You do not have to wait to get ready: set up your products and your team in the meantime.
3. Configure your products
Under Policy products, create each plan with:
- its cover amount and base monthly premium;
- optional premiums for a spouse, each child and each extended-family member (leave one blank if it is not offered);
- waiting periods for natural and accidental death, in months;
- a grace period in days, and a reinstatement window in months.
Once a policy has been written on a plan, its prices and terms are locked so existing cover never changes; to change them, publish a replacement plan and take the old one off sale.
4. Set up your team and collections
- Your team: add administrators, and agents who work the policy book and submit new policyholders for approval. Agent logins do not count as admin seats.
- Premium collection: in your settings, say how you collect premiums, such as debit order through your own bank, EFT or cash, and whether applicants must give bank details. Burial Desk records collections; it does not run debit orders.
- Online payments: connect your own PayFast merchant account if policyholders should be able to pay online by card or instant EFT.
5. Enrol policyholders
Once you are approved, your plans appear in the online quote. Applicants choose a plan and the family members to cover, create an account with a validated ID number, and enrol on their phones; the policy is issued at once, in its waiting period. Afterwards they name the people they cover and their beneficiaries, and upload their ID.
Your staff can also enrol policyholders directly, and agents can submit enrolments for an administrator to approve.
6. Run the book
- Record premium payments, or import your bank statement and confirm the policy Burial Desk suggests for each payment.
- Overdue policies move into grace and then lapse each night, with notices to the policyholder; reinstate within the plan's window.
- Adjudicate claims against the policy, with notes on every decision.
Ready to start?
Need a hand? Ask for an onboarding call, or message us on WhatsApp.